Please look to the specific listing you are purchasing to see shipping timeline. Generally all made to order items take about 3 weeks to send. Once sent out, please allow 2-5 business days for you to receive your package.
I strive to have 100% customer satisfaction. I seriously believe the highest praise you could give is a referral to your friends and family.
If you need to cancel your order or make any changes (i.e shipping address), please do so within 48 hours from the time you placed your order for a full refund. Anytime after the 48 hour period mark, will depend on how far I have gotten in the process of making/prepping/shipping your item. Please contact me and we can discuss your situation.
If you have received your item and you are not satisfied, please contact me personally and immediately so we can find a solution. As stated, I strive for 100% satisfaction and positive feedback. Please keep in mind that this is a small business and items that have been customized will be dealt with on a case by case basis.
All of our frames are constructed and made by hand. Please do not view slight variations in construction as a flaw, but instead means that your item is truly one of a kind. Also, please keep in mind that the color you are seeing on your screen may slightly vary from the actual product due to screen calibrations.