Production timeline is currently 2 - 2.5 weeks and then it will be shipped out to you which normally takes 2-4 business days, depending on your location. Please note these are general production/shipping times, and it could be sooner than the projected time. Please look to the specific listing you are purchasing to see if any dates in shipping have changed.
Please keep in mind that the cost of shipping will be varied per item which is dependent upon size and weight. All shipping fees in our shop cover postage, shipping supplies and include a small fee for handling. Due to the sizes of our frames, we are typically not able to use flat rate shipping boxes.
If you would like a rush on your order, please contact me to see if this is possible!
For international buyers, we appreciate you and your business!
However, we do not collect any customs when sending packages. Any custom fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery would be at the discretion of your country's tax regulations. We have no way of calculating how much these fees would be, should they occur, and Mattie's Makings is not responsible for those charges. For any additional information refer to your local customs agency.
I strive to have 100% customer satisfaction. I seriously believe the highest praise you could give is a referral to your friends and family.
If you need to cancel your order or make any changes (i.e shipping address), please do so within 48 hours from the time you placed your order for a full refund. Anytime after the 48 hour period mark, will depend on how far I have gotten in the process of making/prepping/shipping your item. Please contact me and we can discuss your situation.
If you have received your item and you are not satisfied, please contact me personally and immediately so we can find a solution. As stated, I strive for 100% satisfaction and positive feedback. Please keep in mind that this is a small business and items that have been customized will be dealt with on a case by case basis.
All of our frames are constructed and made by hand. Please do not view slight variations in construction as a flaw, but instead means that your item is truly one of a kind. Also, please keep in mind that the color you are seeing on your screen may slightly vary from the actual product due to screen calibrations.